Troubleshoot buying issues with Microsoft Store
Applies To
Microsoft Store Microsoft account Microsoft account dashboardIf you’re having trouble buying something from Microsoft Store, here are some steps to try:
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Check your credit card is up to date on the Payment options page.
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Check you don't have any subscription payments overdue on the Services page.
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Check your account is not temporarily suspended.
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Check if your Xbox account is suspended.
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Check that your computer's anti-virus is not blocking pop-ups or payment confirmation windows.
Alternatively, try our guided support troubleshooter to get things working again.
See also
Find and install your Microsoft downloads from Microsoft Store
Need more help?
Contact Support
For pre-sales support, or issues with purchasing, contact Sales support.