Find and install your Microsoft downloads from Microsoft Store

Find apps and games you haven't downloaded or installed in your Order history.

On Windows 10/11

To find apps and games on your PC:

1. Open your Microsoft Store library.

   Open

2. Select My Library. Any app or game with a Download  icon next to it hasn't been downloaded yet. Select the Download  icon to download and install the app or game.

On Xbox

Learn how to install from the Xbox app for Windows.

Learn how to install games and apps on a console.

1. Go to Order history, find Windows 10 or Windows 11 and then select Product key/Install.

2. Select Copy to copy the key, and then select Install.

3. Select Download tool now, and follow the instructions.

4. A wizard will help you through the steps to install. 

Microsoft 365 purchased online directly from Microsoft

If you buy Microsoft 365 as a digital download from us, there is no product key. Follow the below instructions to install it.

1. Go to Services & subscriptions. Sign in if prompted.

2. Find your Microsoft 365 purchase, and select Install.

3. The wizard installs Office in the background. You can keep working and even start using Office before installation is complete, but make sure your PC stays on and connected.

You can also install Microsoft 365 by going to the confirmation email for your order and selecting Install Office.

Microsoft 365 purchased as a pre-paid card from a retail store

If you have an unopened pre-paid card for Microsoft 365, follow the instructions on the back of the card to reveal the product key and redeem and install Microsoft 365.

If you have already redeemed Microsoft 365 from your pre-paid card, follow these instructions to install Office.

1. Go to Services & subscriptions. Sign in if prompted.

2. Find your Microsoft 365, and select Install.

3. The wizard installs Office in the background. You can keep working and even start using Office before installation is complete, but make sure your PC stays on and connected.

Get more info about installing Office

Get more info about using product keys with Office

1. Go to Order history. Sign in if prompted.

2. Find Microsoft Office, select Product key/install, and follow the instructions.

3. Select Install Office, and follow the instructions.

4. The wizard installs Office in the background. You can keep working and even start using Office before installation is complete, but make sure your PC stays on and connected.

5. If the above steps don't work, in the confirmation email for your order, select Install Office.

Get more info about installing Office

Get more info about using product keys with Office

If you can't find an app or you found it, but can't install it, here are some reasons why you might not see it:

• The app isn't available in your country or region. Not all apps are available worldwide. An app available in France might not be available in Germany. If you bought an app in one country or region and then you moved to another one, the apps you had might disappear.

• Microsoft family settings might be hiding apps. Parents can use family settings to make sure that their child can't view or install apps that are inappropriate for their age. Learn more about Family Safety

• The app is no longer available. When an app is removed from Microsoft Store, it takes a little time for the app description page to get removed. In addition, some apps and games aren't available in Microsoft Store, but can be downloaded from the publisher's site directly.

• The app isn't compatible with your device. Microsoft Store automatically hides or blocks the purchase button on apps that are incompatible with your device. You might see an app from Microsoft Store available on your PC, but not on another PC, or your Xbox.

• Your PC was recently updated, but wasn't restarted. If updates for Windows were recently installed, you'll need to restart your PC before you can install apps from Microsoft Store.

• Your PC isn't authorized to use Microsoft Store apps. You'll need to sign into the app with your Microsoft account. To check if your PC is authorized, see Manage your devices for Microsoft Store.

If you don't see Product key/Install for your product in Order history, here are a few things to try:

1. If you only see Install, select it to start your download and installation. The app or game might not have a product key.

2. If you don't see Install, select the product name. It will take you to the product page. If the button that was previously labeled Buy is now Install, select it to automatically download and install your app or game.

3. If you bought boxed software that we shipped to you, Order history can't store the product key until you install the software for the first time. Follow the installation instructions that came with the boxed software.

4. Some apps or games won't store their product key in Order history. If your product key is on a card or the back of the box, keep it somewhere safe.

5. Reset the Microsoft Store app: 

   1. Press the Windows logo key Start + R to open the Run dialog box.

   2. Enter wsreset.exe then select OK. A blank command prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.