Prevent unauthorized purchases from Microsoft Store

You can set Microsoft Store to require a password when you make purchases. This helps prevent you (or anyone sharing your device) from buying something accidentally. You can also use your Xbox One console to require a password for purchases.

To require a password for purchases, using a PC or mobile device that has Windows 11:

1. In the Microsoft Store app, select Profile the upper right corner of your screen, and then choose App settings.

2. Turn off Purchase sign-in.

3. Repeat these steps for each device you share.

Open Microsoft Store

Need help with billing, refunds, or account security? Here's where you can learn more:

• To cancel any Microsoft subscription, see How to cancel your Microsoft subscription (includes Xbox Live or Microsoft 365).

• To cancel a purchase, see Cancel an order or pre-order from Microsoft Store.

• For unrecognized purchases, find out what you can do about unexpected charges from Microsoft.

• If you think someone else is using your account, learn how to get back into your Microsoft account if it's been compromised and how to help protect your Microsoft account from fraudulent activity. If there's a problem with your password, see How to reset your Microsoft account password.

• Keep track of your child's purchases. If you let your child use your credit card or other payment method to buy stuff on their account, you can Keep track of your child's Microsoft Store purchases. Get more info about how to require adult approval for the things your child wants to buy in Microsoft Store on Windows 11 and Xbox One devices.

Need more help?

Contact Support

For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option.

You can set Microsoft Store to require a password when you make purchases. This helps prevent you (or anyone sharing your device) from buying something accidentally. You can also use your Xbox One console to require a password for purchases.

To require a password for purchases, using a PC or mobile device that has Windows 10:

1. In the the Microsoft Store app, select in the upper right corner of your screen, and then choose Settings.

2. Under Purchase sign-in, turn off I want to buy without a password, for faster checkout.

3. Repeat these steps for each device you share.

Open Microsoft Store

Need help with billing, refunds, or account security? Here's where you can learn more:

• To cancel any Microsoft subscription, see How to cancel your Microsoft subscription (includes Xbox Live or Microsoft 365).

• To cancel a purchase, see Cancel an order or pre-order from Microsoft Store.

• For unrecognized purchases, find out what you can do about unexpected charges from Microsoft.

• If you think someone else is using your account, learn how to get back into your Microsoft account if it's been compromised and how to help protect your Microsoft account from fraudulent activity. If there's a problem with your password, see How to reset your Microsoft account password.

• Keep track of your child's purchases. If you let your child use your credit card or other payment method to buy stuff on their account, you can Keep track of your child's Microsoft Store purchases. Get more info about how to require adult approval for the things your child wants to buy in Microsoft Store on Windows 10 and Xbox One devices.

Need more help?

Contact Support

For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option.

To help prevent unauthorized purchases from your console, you can set it to ask for the password every time you buy something. 

To require a password for purchases using your Xbox:

1. Press the Xbox  button on the controller to open the guide, then select System  > Settings  > Account > Sign-in, security & passkey. To help protect your account, you may be asked to enter your password.

2. Select Change my sign-in & security preferences.

3. Scroll right and select Customize.

4. Scroll right and select Ask for my passkey to make purchases.

5. Select Passkey required.

Need help with billing, refunds, or account security? Here's where you can learn more:

• To cancel any Microsoft subscription, see How to cancel your Microsoft subscription (includes Xbox Live or Microsoft 365).

• To cancel a purchase, see Cancel an order or pre-order from Microsoft Store.

• For unrecognized purchases, find out what you can do about unexpected charges from Microsoft.

• If you think someone else is using your account, learn how to get back into your Microsoft account if it's been compromised and how to help protect your Microsoft account from fraudulent activity. If there's a problem with your password, see How to reset your Microsoft account password.

• Keep track of your child's purchases. If you let your child use your credit card or other payment method to buy stuff on their account, you can Keep track of your child's Microsoft Store purchases. Get more info about how to require adult approval for the things your child wants to buy in Microsoft Store on Windows and Xbox One devices.

Need more help?

Contact Support

Get fast, automated support, 24/7 from Xbox Support.