Fix problems with apps from Microsoft Store

If you're in Windows 10 and you're having problems with an app from Microsoft Store, consider these updates and fixes.

First, sign in to your Microsoft account. Next, work through these possible solutions in the order presented. 

1. Make sure Windows has the latest update: Select check for updates now, and then select Check for updates.  Or, select the Start  button, then select Settings  > Update & Security  > Windows Update  > Check for Updates. If there is an available update, select Install now.

   Check for updates

2. Make sure that your app works with Windows 10. For more info, see Your app doesn't work with Windows 10.

3. Update Microsoft Store: Select the Start  button, and then from the apps list, select Microsoft Store. In Microsoft Store, select See more  > Downloads and updates > Get updates. If an update for Microsoft Store is available, it will start installing automatically.

   Get updates

4. Troubleshoot games: If you're having issues installing a game, see Troubleshoot game installations on Windows 10.

5. Repair or reset your apps:  See Repair or Remove programs in Windows 10.

6. Reinstall your apps:  In Microsoft Store, select See more   > My Library. Select the app you want to reinstall, and then select Install.

   Open Microsoft Store

7. Run the troubleshooter: Select the Start  button, and then select Settings  > Update & Security   > Troubleshoot, and then from the list select Windows Store apps  > Run the troubleshooter.
   

   Open Microsoft Store

For help troubleshooting game or app installation problems on your Xbox console, go to support.xbox.com.