I can't find or install an app from Microsoft Store

Reset the Microsoft Store app

1. Press the Windows key  + R to open a Run dialog box.

2. Enter wsreset.exe then select OK

   Note: A blank command prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.

3. Open the Store app and search for your app or game.
   Open Store

If you still cannot see the app you want, it may be because:

• The app isn't available in your country or region. Not all apps are available worldwide. An app available in France might not be available in Germany. If you bought an app in one country or region and then you moved to another one, the apps you had might disappear.

• Microsoft family settings might be hiding apps. Parents can use family settings to make sure that their child can't view or install apps that are inappropriate for their age. Check that you're signed in with the correct account.

• The app is no longer available. When an app is removed from Microsoft Store, it takes a little time for the app description page to get removed. In addition, some apps and games aren't available in Microsoft Store, but can be downloaded from the publisher's site directly.

• The app isn't compatible with your device. Microsoft Store automatically hides or blocks the purchase button on apps that are incompatible with your device. You might see an app from Microsoft Store available on your PC, but not on another PC, or your Xbox.

• Your PC was recently updated, but wasn't restarted. If updates for Windows were recently installed, you'll need to restart your PC before you can install apps from Microsoft Store.

• Your PC isn't authorized to use Microsoft Store apps. You'll need to sign into the app with your Microsoft account. To check if your PC is authorized, see Add a device to your Microsoft account.

See also

Fix problems with apps from Microsoft Store

Need more help?

Contact Support

For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option.