In-app purchases with non-Microsoft billing platforms

Refunds are processed by the billing platform used for the purchase. If the purchase was made using an alternative billing platform, contact the publisher for support. For purchases through Microsoft’s Payment Platform, you can learn more on refunds here.

For all payment issues with an alternative billing platform, we recommend reaching out to the publisher of the app. You can find support for purchases made using the Microsoft Payment Platform at Microsoft Store & billing help.

Yes, family controls will still apply to purchases made within the Microsoft Store. To learn more about the controls and management options available, see:

• Spending limits in Family Safety

• Add money to your family member's Microsoft account

However, any transactions that happen in-app where a non-Microsoft billing platform is used will not have Microsoft’s parental controls like Ask-to-Buy or Add Funds options available. The alternative platform may have their own purchase controls or general family controls available for use.

You can confirm how a transaction was made by reviewing your Microsoft Store order history. If your purchase does not show up in your order history, it was likely made using a non-Microsoft platform. To learn more on how to check your order history, see View your Microsoft Store order history - Microsoft Support.

No, store balances and gift cards can only be applied to purchases conducted via Microsoft’s Payment Platform.

Existing subscriptions you have purchased will remain on the payment platform on which you initially purchased the subscription. If you purchased the subscription on the Microsoft payment platform, your subscription will continue to renew, unless you cancel or the publisher updates their app and provides an alternative billing platform. You can review how a subscription transaction was processed by reviewing your Microsoft Store order history.

If the app developer enables an alternative billing platform, you may be able to change the subscription. We recommend reaching out to the publisher of the app.