How to get service or repair for Surface
To get service for a personal Surface device (not a business device), you can send it in to get quality service performed by trusted experts using certified parts. You’ll be back up and creating your best work on your Surface.
Note: If your Surface is a business device (owned by an organization), see Surface service options for Business and Education.
Troubleshoot your device or accessory before requesting service
Let’s get you to the recommended help and articles for the issue you are encountering:
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For Surface devices, first use the Surface Diagnostic Toolkit to fix common software issues. See Fix common Surface problems using the Surface app and Surface Diagnostic Toolkit for more info.
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Visit our Surface help & learning page for troubleshooting your issue. Choose the device you need support with, enter what you need assistance with and then follow the recommended help or articles.
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If the Surface Diagnostic Toolkit and the troubleshooting don’t fix the issue you're having, try resetting your Surface. See Restore or reset Surface.
If none of the previous solutions have resolved your issue, you can start the warranty repair process for your Surface to have it serviced.
Requesting service or repair
If you haven’t already registered your Surface product, see Check your Microsoft warranty and create service orders.
We provide a post-service warranty for devices that have been serviced or replaced by our service center. The length of the warranty depends on whether the service was in-warranty or out-of-warranty:
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In-warranty service: If your Surface was serviced or replaced within the original warranty period, you receive either the balance of your original hardware warranty or 90 days, whichever is longer.
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Out-of-warranty service: If your Surface was serviced outside the original warranty period, your replacement or serviced device will have a 90-day hardware warranty.
Replacement Surface devices are Microsoft Certified Refurbished.
Through this process, you’ll find out if your Surface is in or out of warranty and how much it’ll cost, if applicable. Depending on the product, the service offered may be a repair or a refurbished replacement. Once an order is created, you’ll get a shipping label so you can send in your device.
If you’re able to turn on your Surface, be sure to save any important files and info from your Surface to another computer, drive, or cloud storage service like OneDrive. For more info, see How to prepare your Surface for service.
Important: We highly recommend that you back up your data if you can do so. We won't be able to recover it for you.
Start a repair online
Go to Select device for service and follow these instructions:
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Sign in with your Microsoft account.
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Select the device that needs service, then select Next. If it isn't registered, select Register device.
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Follow the instructions to complete your service order.
Note: If during this process you experience issues completing an order due to payment method, see Troubleshoot payment option issues
Service centers for in-person support
In some countries and regions, Microsoft now offers service centers that provide in-person support. Service centers offer enhanced support including professional hardware inspection, troubleshooting, and system recovery. If the service center associates aren't able to resolve the issue, they could do a repair (in limited locations) or they can help facilitate sending your device to Microsoft for repair or replacement.
Currently, the following countries have in-person support available:
Self-repair
We've added options for you to repair your devices if you have technician level abilities and the tools to perform repairs on your own devices. Microsoft has a range of parts available for purchase, which can be used for self-repair, benefiting you when devices are out of warranty. See what options are available at Self-repair information for your Surface device.
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