Troubleshoot and resolve error messages
As you request feedback, provide feedback, or view and share feedback results, you might experience errors. The following table outlines the error messages you might see, a description of when they’re displayed, and the next steps you can take to resolve those errors. This is not an exhaustive list, and more error messages may be added in the future.
|
Error Message |
Where the error appears |
How to fix it |
|---|---|---|
|
“We couldn’t save your changes. Try again later.” |
In the Pulse creation flow, if customization is enabled, when there is an issue saving changes in the edit question mode. |
Ensure all required fields for the question are completed and try saving the question again. If the error persists, make a note, or take a screenshot of your work in-progress and try again later. |
|
“We couldn’t delete your draft. Try again later.” |
In the “Drafts” section of the homepage, if customization is enabled, when the “delete” option is chosen. |
Refresh the screen and try again. If the error message persists, try again later. |
|
“We couldn’t find the draft you’re looking for. It may have been deleted.” |
When trying to open a draft that was deleted in a different browser or device, the user may see a previously deleted draft if the homepage hasn’t been refreshed. |
Refresh the homepage, and the deleted draft should no longer be shown. |
|
“You don’t have access to manage notifications. Your company’s Viva Pulse admin has removed the ability to manage notifications.” |
If the user selects the manage notifications link from an email notification that was received before the admin turned off the capability for users to manage their own notification preferences. |
Contact your tenant admin to verify that users are not allowed to manage their own notification preferences. If users can manage their notifications, the admin must reenable the capability under the Notifications tab in the in-app admin experience. |
|
“You don’t have access to this Pulse report.” |
When a user tries to access a shared report, but they are not in the list of users who the report was shared with. |
Contact the Pulse author and request them to share the report with you. |
|
“You don’t have access to this pulse.” |
When a user tries to respond to a Pulse request, but they are not in the list of users who the request was sent to. |
Contact the Pulse author and request them to add you to the list of Pulse feedback providers. |
If you send a Pulse request using a group and your Pulse recipients do not receive an email notification, check the following:
-
Make sure the group is mail-enabled. You can manage these settings from Active teams & groups settings in Microsoft 365 Admin center.
-
Make sure you have the permissions to send emails to the corresponding group.
Learn more
Need more help?
Want more options?
Explore subscription benefits, browse training courses, learn how to secure your device, and more.
Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.
