This article is for users of Outlook on the web or Outlook.com in a mobile browser.
If you're using a full size browser, read how to get help with Outlook.com or Outlook on the web.
: Not sure which Outlook you're using? If you sign in with a personal Microsoft account, then you use Outlook.com. If you sign in with a work or school account, then you use Outlook on the web.
: If your Microsoft cloud storage is full, you cannot send or receive email. We're sorry, but messages sent to you while your storage was full are bounced back to the sender and are unrecoverable. Check your mailbox storage to see what's taking up space. Learn more about recent changes.
To change a known password in Outlook.com, sign in to your Microsoft account dashboard and go to Security > Password security.Change my password
If you forgot your password, select Forgotten your password? and follow the steps.
For other account sign-in or security issues, or if you think your account has been hacked, use the Microsoft account sign-in helper.
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To sign out of Outlook.com in a mobile browser, tap
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We recommend closing all browser tabs after signing out.
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To mark an email as junk, select all the messages you want to report as Junk, and select the Block email
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If you're getting too much junk or spam, you'll need to sign in to Outlook.com in a full size browser then read how to block senders in Outlook.
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To delete a message, swipe left. You might need to configure your Quick actions.
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To delete multiple emails, tap and hold to select one message, then select other messages, or choose Select all from the top. Tap the Delete icon
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To permanently delete email, tap
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If you've deleted a lot of messages, it might take some time for those items to move to or be purged from the Deleted Items folder. Please leave the browser window open until the items are deleted.
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If messages fail to delete, try deleting a smaller number of messages.
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Email is automatically deleted from the Junk Email folder after 10 days.
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Items removed from your Deleted Items folder are recoverable for 30 days, but you'll need to sign in to Outlook.com in a full size browser to recover or recover and restore deleted items in Outlook.
If you're unable to send email it could be for one of these reasons:
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Check our service status. If the status isn't green, wait until the service is running normally and try again.
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If your mailbox is full, you won't be able to send or receive new messages. To make room in your mailbox, try emptying your Inbox, your Junk Email and your Deleted items folders.
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If you closed the browser last time before sending had completed, your emails will move to your Drafts folder.
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To help deter spammers, Outlook.com limits the number of messages that can be sent from a mailbox in one day. If you receive a message that you've reached the daily message limit, learn how to Fix Outlook.com email sync issues.
: If your email storage quota limit is exceeded, then you might face an issue sending an email. To learn more about the storage limits, click here.
If you're unable to receive email it could be for one of these reasons:
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Check our service status. If the status isn't green, wait until the service is running normally and try again.
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If your mailbox is full, you won't be able to send or receive new messages. To make room in your mailbox, try emptying your Inbox, your Junk Email and your Deleted items folders.
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Check your Junk Email folder and Other inbox. To learn how to turn off Focused Inbox, you'll need to sign in to Outlook.com in a full size browser, then open your Inbox settings.
: If your email storage quota limit is exceeded, then you might face an issue receiving an email. To learn more about the storage limits, click here.
To add or remove an email address for your own account, sign in to Outlook.com from a full size browser and go to Add an alias.
To change the default From address in Outlook.com, you'll need to either sign in to your account using a full size browser, then go to your Outlook.com Mail settings or use an Outlook mobile app.
To create a contact, tap 
To edit, select an existing contact and then tap 
To create a contact list or distribution group, you'll need to sign in to Outlook.com in a full size browser, then read Create, view, and edit contacts and contact lists in Outlook.com.
To create or edit your folders, you'll need to sign in to Outlook.com in a full size browser then read how to Work with message folders in Outlook.com.
Read receipts and delivery reports aren't available in Outlook.com.
To get more support you'll need to sign in to Outlook.com in a full size browser then read How to get support for Outlook.com.
If you can't sign in, go to Account support.
You can also get support from other Outlook.com users in our Community forum or try contacting a Microsoft support agent.
To change your password in Outlook on the web,
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Sign in to Office 365 with your work or school account on a full size browser using your current password.
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Go to Settings > Change your password.
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Type your old password, and then type a new password and confirm it.
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Select Submit.
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For other account sign-in issues, see I forgot the username or password for the account I use with Office.
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To sign out of Outlook on the web in a mobile browser, tap
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We recommend closing all browser tabs after signing out.
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To mark an email as junk, select the message and tap
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If you're getting too much junk or spam, sign in to Outlook on the web in a full size browser then read how to Block senders or unblock senders in Outlook on the web.
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To delete a message, swipe left. You might need to configure your Quick actions.
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To delete multiple emails, tap and hold to select one message, then select other messages, or choose Select all from the top. Tap Delete
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To permanently delete email, tap
:
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If you've deleted a lot of messages, it might take some time for those items to move to or be purged from the Deleted Items folder. Please leave the browser window open until the items are deleted.
-
If messages fail to delete, try deleting a smaller number of messages.
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Email is automatically deleted from the Junk Email folder after 30 days.
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Items removed from your Deleted Items folder are recoverable for 30 days, but you'll need to sign in to Outlook on the web in a full size browser to Recover and restore deleted items in Outlook.
: The length of time a message stays in the Junk Email folder or is recoverable after being removed from the Deleted Items folder might vary, depending on the settings made by your account administrator.
If you're unable to send email it could be for one of these reasons:
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If your mailbox is full, you won't be able to send or receive new messages. To make room in your mailbox, try emptying your Inbox, your Junk Email and your Deleted items folders.
-
If you closed the browser last time before sending had completed, your emails will move to your Drafts folder.
: If your email storage quota limit is exceeded, then you might face an issue sending an email. To learn more about the storage limits, click here.
If you're unable to receive email it could be for one of these reasons:
-
If your mailbox is full, you won't be able to send or receive new messages. To make room in your mailbox, try emptying your Inbox, your Junk Email and your Deleted items folders.
-
Check your Junk Email folder and Other inbox. To turn Focused Inbox on or off, you'll need to sign in to Outlook on the web in a full size browser, then select Settings
: If your email storage quota limit is exceeded, then you might face an issue receiving an email. To learn more about the storage limits, click here.
Working with multiple mailboxes and isn't supported in Outlook on the web on a mobile browser.
To work with multiple mailboxes, you'll have to sign in to Outlook on the web on a full size browser to add and view a shared or group mailbox to your account. To learn more about adding another mailbox to your account, see Add a shared mailbox to Outlook on the web.
You can send only from your default address in Outlook on the web in a mobile browser. To learn how to send from a different address in Outlook on the web in a full size browser, see Send email from a different address in Outlook on the web.
To create a contact, tap
To edit, select an existing contact and then tap
To create a contact list or distribution group, you'll need to sign in to Outlook on the web in a full size browser, then read Create, view, and edit contacts and contact lists in Outlook on the web.
To create or edit your folders, you'll need to sign in to Outlook on the web in a full size browser then read Working with message folders in Outlook on the web.
Read or delivery receipts can only be requested when sending a message from a full size browser. See Read receipts in Outlook on the web for more information.
To get more support see, Get help with Outlook on the web.
If you can't sign in, go to Account support.
You can also get support from other Outlook.com users in our Community forum or try contacting a Microsoft support agent.
To give feedback when using Outlook.com in a mobile browser, tap then scroll down and tap Feedback.
See How do I give feedback on Microsoft Office for more information.
Related links
How to reset your Microsoft account password
Troubleshoot Microsoft account sign in issues
Still need help?
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To get support in Outlook.com, click here or select Help on the menu bar and enter your query. If the self-help doesn't solve your problem, scroll down to Still need help? and select Yes. To contact us in Outlook.com, you'll need to sign in. If you can't sign in, click here. |
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For other help with your Microsoft account and subscriptions, visit Account & Billing Help. |
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To get help and troubleshoot other Microsoft products and services, enter your problem here. |
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Post questions, follow discussions and share your knowledge in the Outlook.com Community. |
