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Android mail apps may look different across different devices, and these directions may not exactly match the options you see. Use these steps as a guide or consult the manufacturer's help for your particular device.

Outlook for Android

For easy email and calendar management, we recommend you set up email in the Outlook for Android mobile app.

Are you using AOL mail? If so, this page can't help you! Please contact AOL support for help. This page and the settings available on this page are for Outlook.com and Microsoft 365 for business users only.

Choose your built-in Android email app:

Gmail appSamsung Email app

Before you begin, update the Gmail app to the latest version:

  1. Open the Google Play Store app on your phone or tablet.

  2. Type "Gmail" into the search bar and then select Update.

    Note: If the update option is not available, you're already on the latest version.

Step 1 Image of a grey line Open the Gmail app.

Tap the menu icon in the upper left corner > Settings > Add account > Exchange and Microsoft 365.

Important: Do NOT choose "Outlook, Hotmail, and Live" unless you want to sync email only and not calendar/contacts.

Choose Exchange

Step 2 Image of a grey line Enter your full email address and tap Next.

Enter your password and tap Next.

Add your email address Enter password

Step 3 Image of a grey line Follow steps for your account type:

  • Outlook.com users: skip this step

  • Exchange or other accounts: you may have to ask your IT admin or email provider for server settings and set up your account manually

  • Microsoft 365 work or school: you may see a Redirect request screen. Tap OK.

    If you see a Redirect request, tap OK.

    On the Incoming server settings screen, change your server to outlook.office365.com.

Step 4 Image of a grey line Follow any prompts you may get for security or device permissions, sync settings, and more.

Click OK on any prompts you may receive.

If you have a Microsoft 365 work or school account, you may also be asked to confirm Remote security administration and approve additional security measures. In this case, choose OK or Activate.

Step 5 Image of a grey line Go to the inbox you just set up. If you see an email that says "Action Required to Sync Email," open it and tap Use another Mail app instead.

If you don't see this message and emails are syncing, skip this step.

Click the link to enable sync

Step 6 Image of a grey line Pull down the Android notification bar by swiping down from the top of your screen.

Open the notification bar

If you see a notification that reads "Unable to sync calendar and contacts," tap it. Then tap Allow to give access and you're done!

Note: If you don't see a sync error, verify your calendar and contacts are syncing.

If you’re unable to add your email account to the Gmail app, try the Manual Setup steps below:

Open the Gmail app. Go to Settings > Add account > Other.

Choose Other

Enter your full email address and then tap Manual Setup > Exchange.

Choose Manual Setup Select Exchange

Enter your password and tap Next.

For server settings, set the following if available:

Incoming Server Settings

  • Domain\Username Make sure your full email address appears. For example, yourname@outlook.com.

  • Password Use the password that you use to access your email.

  • Server

    • Enter eas.outlook.com for any email account ending with @outlook.com, @hotmail.com, @msn.com, or @live.com, including any other accounts hosted on Outlook.com.

    • Use outlook.office365.com for any work or school accounts hosted on Microsoft 365 for business.

    Note: If you're setting up an Exchange-based account and you don't know the name of your Exchange Server, contact your administrator.

  • Port Use 443 or 993.

  • Security type Select SSL/TLS or make sure the Use secure connection (SSL) checkbox is checked, then tap Next.

Outgoing SMTP Server Settings

  • SMTP Server

    • Use smtp-mail.outlook.com if you're using an Outlook.com account.

    • Use smtp.office365.com if you have a Microsoft 365 for business account.

    • For Exchange email accounts, contact your email provider or system administrator.

  • Security Type Choose TLS.

  • Port Number Enter 587. Tap Next.

Follow any prompts you may get, including security permissions. You may also be asked to set your sync settings and a display name.

Note: If you useMicrosoft 365 for business you may also be asked to give additional security control. In this case, choose Activate.

Now go to your inbox. If you see a message that says "Action Required," follow these steps:

Note: If you don't see a message like this and all your emails are syncing, there is no need to complete this step.

  • Tap the email message to open it.

  • Tap the Use another Mail app instead link to enable sync with the Gmail app.

Click the link to enable sync

Are you trying to sync calendar and contacts?

Depending on your version of Android, additional steps may be needed to properly sync your calendar and contacts:

  • Pull down the Android notification bar by swiping down from the top of your device's screen.

  • If you see a notification that reads "Unable to sync calendar and contacts," tap it.

    Note: If you don't see a sync error notification, your calendar and contacts should be syncing.

Open the notification bar

Gmail will ask for access. Tap Allow and follow the prompts and you're done!

Note: Syncing email, calendar, contacts, and tasks may take a few minutes. If your device can’t connect to your email account, make sure your email address and password are typed correctly.

Allow contacts Allow calendar

You can set up your email account manually using IMAP or POP instead of Exchange ActiveSync. This means that only your email will sync to your phone, not calendar or contacts. What are POP and IMAP?

  1. Open the Gmail app. Go to Settings > Add account > Other.

  2. Enter your full email address, such as yourname@hotmail.com and then tap Manual Setup.

  3. Choose Personal (IMAP) or Personal (POP3).

  4. Enter your password and tap Next.

    Important: If you get a security error, close the Gmail app and then go through the steps again.

  5. If you're prompted to enter settings, use these for the options available:

    Incoming Server Settings

    • Domain\Username Make sure your full email address appears. For example, yourname@outlook.com.

    • Password Use the password that you use to access your email.

    • Server

      • Use imap-mail.outlook.com for Outlook.com IMAP accounts.

      • Use pop-mail.outlook.com for Outlook.com POP accounts.

      • Use outlook.office365.com for any work or school accounts on Microsoft 365 for business.

      • For Exchange email accounts, contact your email provider or system administrator.

    • Port

      • Use 993 for IMAP.

      • Use 995 for POP.

    • Security type Select SSL/TLS or make sure the Use secure connection (SSL) checkbox is checked, then tap Next.

    Outgoing SMTP Server Settings

    • SMTP Server

      • Use smtp-mail.outlook.com if you're using an Outlook.com account.

      • Use smtp.office365.com if you have a Microsoft 365 for business account.

      • For Exchange email accounts, contact your email provider or system administrator.

    • Security Type Choose TLS.

    • Port Number Enter 587. Tap Next.

  6. Follow any prompts you may get, including security permissions and setting a display name.

  7. You're now ready to use your email in the Android Gmail app!

Image of a grey line Open the Samsung Email app and tap Add Account if it's your first time.

Or, go to Settings in the app > Add account.

Settings > Add account

Image of a grey line Enter your email address and password. Tap Sign in.

Note: If the email app detects your provider, you may be redirected to a different sign in screen.

Email address and password

Image of a grey line If you're prompted to select account type, choose Microsoft Exchange ActiveSync to sync contacts and calendars.

Select Microsoft Exchange ActiveSync

Image of a grey line Tap Yes or Ok to confirm settings and permissions. What you see may vary depending on what kind of account you're setting up.

Tap Yes to accept permissions

Image of a grey line If you've turned on two-step verification, you'll verify your identity with your chosen method.

Syncing email, calendar, contacts, and tasks may take a few minutes.

Image of a grey line If you see an email that says "Action Required to Sync," open it and tap Use another Mail app instead. If you don't see this message, skip this step.

Open the email that says "Action required" Click the link to enable sync

If you’re still unable to set up your email, try the Manual Setup for Samsung Email app steps below:

Open the Samsung email app. Go to Settings > Add Account.

Enter your full email address and password. Tap Manual Setup.

Choose Manual Setup

Select Microsoft Exchange ActiveSync.

Select Microsoft Exchange ActiveSync

For server settings, set the following if available:

Incoming Server Settings

  • Domain\Username Make sure your full email address appears. For example, yourname@outlook.com.

  • Password Use the password that you use to access your email.

  • Exchange Server

    • Enter eas.outlook.com for any email account ending with @outlook.com, @hotmail.com, @msn.com, or @live.com, including any other accounts hosted on Outlook.com.

    • Use outlook.office365.com for any work or school accounts hosted on Microsoft 365 for business.

    Note: If you're setting up an Exchange-based account and you don't know the name of your Exchange Server, contact your administrator.

  • Port Use 443 or 993.

  • Security type Select SSL/TLS or make sure the Use secure connection (SSL) checkbox is checked, then tap Next.

Outgoing SMTP Server Settings

  • SMTP Server

    • Use smtp-mail.outlook.com if you're using an Outlook.com account.

    • Use smtp.office365.com if you have a Microsoft 365 for business account.

    • For Exchange email accounts, contact your email provider or system administrator.

  • Security Type Choose TLS.

  • Port Number Enter 587. Tap Next.

Follow any prompts you may get, including security permissions. You may also be asked to set your sync settings and a display name.

If you use Microsoft 365 for business you may also be asked to give additional security control. In this case, choose Activate.

You can set up your email account manually using IMAP instead of Exchange ActiveSync. This means that only your email will sync to your phone, not calendar or contacts. What are POP and IMAP?

  1. Open the Samsung Email app.

  2. Go to Settings > Add Account.

  3. Enter your full email address and password. Tap Manual Setup.

  4. Choose IMAP account or POP3 account to sync only your email.

  5. If you're prompted to enter settings, use these for the options available:

    Incoming Server Settings

    • Domain\Username Make sure your full email address appears. For example, yourname@outlook.com.

    • Password Use the password that you use to access your email.

    • Server

      • Use imap-mail.outlook.com for Outlook.com IMAP accounts.

      • Use pop-mail.outlook.com for Outlook.com POP accounts.

      • Use outlook.office365.com for any work or school accounts on Microsoft 365 for business.

      • For Exchange email accounts, contact your email provider or system administrator.

    • Port

      • Use 993 for IMAP.

      • Use 995 for POP.

    • Security type Select SSL/TLS or make sure the Use secure connection (SSL) checkbox is checked, then tap Next.

    Outgoing SMTP Server Settings

    • SMTP Server

      • Use smtp-mail.outlook.com if you're using an Outlook.com account.

      • Use smtp.office365.com if you have a Microsoft 365 for business account.

      • For Exchange email accounts, contact your email provider or system administrator.

    • Security Type Choose TLS.

    • Port Number Enter 587. Tap Next.

  6. Follow any prompts you may get, including security permissions and setting a display name.

  7. You're now ready to use your email in the Samsung Email app!

Having trouble? We've got your back.

This article was last updated on August 13, 2018 because of your feedback. If you still need help setting up email on your Android device, tell us about your question in detail using the comment box below so we can address it in the future.

  • Contact Microsoft support regarding your Microsoft 365 or Outlook.com email setup.

  • If you have a work or school account that uses Microsoft 365 for business or Exchange-based accounts, talk to your Microsoft 365 admin or technical support.

See Also

Sync calendar and contacts with my phone or tablet

Troubleshoot email setup on mobile

Set up Office apps and email on Android

Facebook LinkedIn Email

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