Fixes or workarounds for recent issues in Word for Windows

Last updated: October 2024

Word crashes and slow performance

• [FIXED] Word might stop responding when trying to activate embedded package objects after installing KB5002542

• [INVESTIGATING] Error “Something Went Wrong [1001]” signing in to Microsoft 365 Desktop Applications

• [FIXED] Error "Invalid password" when opening a VBA project using the correct password

• [WORKAROUND] Characters are displayed as SBC (Single Byte Character Set) after using the "@" symbol when IME (Input Method Editor) is turned on

• [WORKAROUND] After installing KB 4011730, you may not be able to open or save Word documents

Issues affecting Word features and add-ins

• [FIXED] Locally saved Word files with capitalized file extensions or # in the title may be deleted after save

• [FIXED] Word save status is missing in the Title bar for locally saved files

• [FIXED] Footnote number might change unexpectedly in Word for Windows and Mac

• [INVESTIGATING] The enter and backspace keys are not working as expected within a list in Word

• [BY DESIGN] Organization Chart Add-in is not available in Office applications

• [FIXED] Characters converted to Kanji become invisible in Word and Outlook

• [FIXED] Error "Something went wrong" when using Similarity Checker in Word

• [FIXED] Word JavaScript API gives error “RichApi.Error: NotImplemented” with Office Add-ins using content controls

• [FIXED] "Access Denied" when launching an Office add-in

• [FIXED]" Save as Picture" is greyed out

• [FIXED] "Save as Picture" saves images in low resolution

• [FIXED] Word on the web: Predictive input for Japanese Preferences causes a conversion without confirmation

• [FIXED] Intermittent printing issues in Word and Publisher

• [FIXED] Vertical Text Issues reported for East Asian languages

• [FIXED] Excel, Word, or PowerPoint may crash with older versions of Bitdefender

• [FIXED] Excel, Word, or PowerPoint may crash with older versions of GigaTrust software

• [FIXED] Yu Mincho (游明朝) font does not display correctly in Word

• [FIXED] Icons appear as black squares in Word documents

• [WORKAROUND] "The fine print" license agreement message unexpectedly appears when opening Office apps

• [FIXED] Problems with text, underline, and flickering screens when using Office edit languages

• [WORKAROUND] Export to PDF error in Word 2016: "Export failed due to an unexpected error"

• [WORKAROUND] Office 2016 is automatically set as the default application when opening an Office file after installing the Microsoft 365 trial version

• [FIXED] AutoSave is missing from the Office toolbar

• [FIXED] After installing KB 3213656 or KB 4011039, merged table cells don’t work correctly in Word or Outlook

• [FIXED] Windows File Explorer does not display the Office document properties

• [WORKAROUND] Office 2016 files open as read-only unexpectedly

• [FIXED] Error containing the URL "http://hubblecontent.osi.office.net/" when inserting an icon or picture

• [FIXED] Emojis are not displayed in Office applications in Windows 7

Changed functionality, blocked or discontinued features

• Flash, Silverlight, and Shockwave controls blocked in Office 2016

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