In Microsoft Teams (free), you can reach out to your colleagues, business partners, or customers who are using Microsoft Teams (work or school).
: SMS chats aren't supported.
To chat with a Microsoft Teams (work or school) user:
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Open Microsoft Teams (free).
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Enter your contact’s business email in the Search bar.
: Not all organization members will be searchable.
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Select your contact result from People and then send them a chat message. Only certain functionality will be available.
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After your contact has accepted your request, you will be able to chat with them.
Contact us
For more help, contact support or ask a question in the Microsoft Teams Community.