Important: Learn how to protect yourself from tech support scams. Tech support scams are an industry-wide issue where scammers use scare tactics to trick you into unnecessary technical support services. Only allow a Helper to connect to your device if you initiated the interaction by contacting Microsoft Support directly. If you or someone you know has been affected by a tech support scam, use the technical support scam form to report it.
Use the Quick Assist app to get help with a computer problem from family or friends or help them out. Quick Assist uses a remote connection, so remember to only use it with people you trust, since they can see your computer screen or control your PC (if you allow it).
Install Quick Assist
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Select Start > All apps > Microsoft Store. In the Microsoft Store, search for and select Quick Assist.
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Select Get or Install. If prompted, give permission to install Quick Assist. After it's installed, the button will change to Open.
Important: If you’re on a PC that’s managed by your work or school, you might not be able to download and install Quick Assist from the Microsoft Store due to a policy from your organization. For more info, contact your IT support person or admin.
Use Quick Assist
The Quick Assist store app has a new icon.
To open the app, do one of the following:
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Select Start , enter Quick Assist, then select it from the list of results.
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Press Ctrl + Windows logo key + Q.
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On Windows 11, select Start > All apps > Quick Assist.
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Select the Open Quick Assist button below.
Note: If the old app icon still appears on your device, make sure you select the new app icon. After you open the Store app, the shortcuts for the old app should be removed automatically. If the old app icon isn't removed, you can delete it manually.
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Open Quick Assist.
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Select Help someone, then share the 6-digit code with the person you're helping.
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After they've entered the code, wait for the person you're helping to allow the connection and share their screen.
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When you’re connected and helping someone, you can use different tools in Quick Assist if you like, such as a laser pointer, annotation, chat for typing messages, and more.
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If you’d like to request full control of their PC, select Request control, then wait for them to allow it.
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When you’re done helping them, select Leave.
Note: You can also use Windows Remote Assistance and Easy Connect to give and receive remote assistance.
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Open Quick Assist.
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In the Code from assistant box, enter the 6-digit code they gave you, then select Submit.
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To allow the connection and start sharing your screen, select Allow.
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When someone is helping you, they might request full control of your PC. If you want to allow it, select Allow. To stop allowing full control, select Cancel control.
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When you’re done getting help, select Leave.
Frequently asked questions
You can use the Quick Assist web app to get help with your computer directly from Microsoft support agents. The app connects your computer with the Microsoft support agent’s computer using a remote connection. The Microsoft support agent will give you a security code—enter it when prompted.
Important: The Quick Assist web app is only available for use with verified Microsoft support agents.
Quick Assist for macOS is available for interactions with Microsoft Support. If Microsoft products on your macOS device are not working as expected, contact Microsoft Support for assistance. Your Microsoft Support agent will guide you through the process of downloading and installing it on your device.
Note: Quick Assist for macOS is not available outside of Microsoft Support interactions.
Microsoft Edge WebView2 is required to use Quick Assist. If you use Windows 11 or the Microsoft Edge browser, WebView2 should already be installed.
If WebView2 isn't already installed, it will be installed automatically the first time you open Quick Assist. If you get an error message that WebView2 couldn't be installed, see Troubleshoot problems installing Quick Assist to try to fix things.
Important: You may experience a longer wait time while WebView2 is being installed. Please wait for it to finish installing.
We moved Quick Assist to improve the performance and security of the app. For example, generating a 6-digit code should be quicker and the app should perform better.
Try resetting the Microsoft store cache. Here's how:
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Reset the Microsoft Store cache: Press the Windows Logo Key + R to open the Run dialog box, type wsreset.exe, and then select OK.
Note: A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.
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Make sure Windows has the latest update.
Note: If your Windows 10 version is lower than 15063, you’ll need to update Windows or go to www.microsoft.com/store. To check your Windows version, look here for OS Build.
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Check your time and location settings.
You might not be able to install the Store app version of Quick Assist on earlier versions of Windows 10 (LTSC 2019 (1809), 20H2, 21H1, or 21H2) or Windows 11 version 21H1. This can occur for different reasons. For example, your IT admin might not allow access to Microsoft Store.
If this occurs, you can install the latest Windows updates to get the original version of Quick Assist running on your PC. To learn more about installing Windows updates, see Get the latest Windows update.
If you’re on a PC that’s managed by your work or school, you might not be able to download and install Quick Assist from the Microsoft Store due to a policy from your organization. For more info, contact your IT support person or admin.
Send us feedback
Your feedback helps us improve Quick Assist. To let us know how we’re doing, send us feedback through the Feedback Hub.
Open Feedback Hub For more info about the Feedback Hub, see Send feedback to Microsoft with the Feedback Hub app.
