Last Updated: June 9, 2022

ISSUE

Outlook for Mac users trying to open an attachment receive the following error: The file “filename.ext” couldn’t be opened because you don’t have permissions to view it.

STATUS: FIXED 

The issue is fixed by installing the macOS 11.6.7 update.

WORKAROUND

If you haven't installed macOS update 11.6.7, you can work around this issue by closing the helper application. For example, if you are trying to open a PDF file that uses Preview as the default application, quit Preview first.

More Resources

Icon Experts (brain, gears)

Ask the experts

Connect with experts, discuss the latest Outlook news and best practices, and read our blog.

Outlook Tech Community

Icon Community

Get help in the community

Ask a question and find solutions from Support Agents, MVPs, Engineers, and Outlook users.

Outlook Forum on Answers

Icon feature request (light bulb, idea)

Suggest a new feature

We love reading your suggestions and feedback! Share your thoughts. We're listening.

Provide feedback

See Also

Fixes or workarounds for recent issues in Outlook for Mac

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.