Last Updated: March 18, 2024
ISSUE
Users no longer see the Unified Voicemail form in Outlook Desktop. Instead, they see a raw MP3 attachment.
STATUS: FIXED
Unified Voicemail was retired from Exchange Online. For more information, please go to Retiring Unified Messaging in Exchange Online. With this deprecation, Voicemail is now handled natively, and a Registry key has been created to enable voicemail forms in Outlook Desktop 64-bit clients only. This registry key was added starting in Outlook Desktop build 14226.10000+.
Users who are using 64-bit Outlook Desktop may set the following registry key to enable native voicemail forms:
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Outlook\Addins] "AllowVoicemailForm"=dword:00000001
Users who are still using 32-bit Outlook Desktop and wish to use voicemail forms will need to install 64-bit Outlook and set the registry key.
More Resources
Ask the experts
Connect with experts, discuss the latest Outlook news and best practices, and read our blog.
Get help in the community
Ask a question and find solutions from Support Agents, MVPs, Engineers, and Outlook users.
Suggest a new feature
We love reading your suggestions and feedback! Share your thoughts. We're listening.
