This article is for people who use a screen reader program such as Windows Narrator, JAWS, or NVDA with Microsoft 365 products. This article is part of the Microsoft 365 screen reader support content set where you can find more accessibility information on our apps. For general help, visit Microsoft Support.
Use Exchange admin center (EAC) with your keyboard and a screen reader to work with mobile clients. We have tested it with Narrator in Microsoft Edge and with JAWS in Chrome, but it might work with other screen readers and web browsers as long as they follow common accessibility standards and techniques. You'll learn how to create, edit, and delete mobile mailbox policies in the EAC.
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New Microsoft 365 features are released gradually to Microsoft 365 subscribers, so your app might not have these features yet. To learn how you can get new features faster, join the Office Insider program.
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To learn more about screen readers, go to How screen readers work with Microsoft 365.
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Check that you've been assigned the Organizational Management admin role group. For instructions, refer to Use a screen reader to identify your admin role in the Exchange admin center.
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Exchange Online is included in Microsoft 365 business and enterprise subscription plans; however, capabilities might differ by plan. If your EAC doesn't include a function described in this article, your plan might not include it. For more information about the Exchange Online capabilities in your subscription plan, go to What Office 365 business product or license do I have? and Exchange Online Service Description.
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Mobile device mailbox policies can be created, modified, or deleted in the EAC or Exchange Online PowerShell. If you create a policy in the EAC, you can configure only a subset of the available settings. You can configure the rest of the settings using Exchange Online PowerShell.
In this topic
Create a new mobile device mailbox policy
: You can only set a subset of mobile device mailbox policy settings in the EAC. To set all the mobile device mailbox policy settings, you need to use the Exchange Online PowerShell.
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On the EAC dashboard, press the Tab key until you hear: “Left navigation hamburger, expanded.” If you hear "Collapsed" instead of "Expanded," press Spacebar to expand the menu before continuing.
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Press the Tab key until you hear "Mobile, primary navigation," and press Enter.
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Press Ctrl+F6 until you hear "Secondary navigation," then press the Tab key until you hear "Mobile Device Mailbox Policies," and press Enter.
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Press the Tab key until you hear "New, button," and press Enter. The Mobile Device Mailbox Policy window opens.
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Enter a name for the new policy.
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Set the details of the new policy. Press the Tab key or Shift+Tab to move between options in the Mobile Device Mailbox Policy window and Enter or Spacebar to select an option.
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Press the Tab key until you hear "Save," and press Enter to save the policy.
Edit a mobile mailbox policy
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On the EAC dashboard, press the Tab key until you hear: “Left navigation hamburger, expanded.” If you hear "Collapsed" instead of "Expanded," press Spacebar to expand the menu before continuing.
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Press the Tab key until you hear "Mobile, primary navigation," and press Enter.
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Press Ctrl+F6 until you hear "Secondary navigation," then press the Tab key until you hear "Mobile Device Mailbox Policies," and press Enter.
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Press the Tab key until you hear the name of the first policy in the table, followed by the date it was last modified, and the number of policies in the table.
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Press the Down arrow key until you hear the name of the policy you want to edit, then press the Up arrow key once. You hear: "Not selected." Press Spacebar to select the row.
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Press Shift+Tab until you hear "Edit," and press Enter to open the selected policy.
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The policy is opened in the Mobile Device Mailbox Policy window, with focus on the policy name field in the General tab of the window. Enter a new name for the policy or press the Tab key or Shift+Tab to navigate between controls in the tab, and press Enter to select them.
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The Security tab of the window contains policy settings related to password protection. To open the tab, press the Tab key or Shift+Tab until you hear "General, tab item," then press the Down arrow key until you hear "Security, tab item," and press Enter. Navigate inside the Security tab with the Tab key or Shift+Tab and select options with Enter.
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To save your changes, press the Tab key until you hear, "Save, button," and press Enter.
Delete a mobile mailbox policy
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On the EAC dashboard, press the Tab key until you hear: “Left navigation hamburger, expanded.” If you hear "Collapsed" instead of "Expanded," press Spacebar to expand the menu before continuing.
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Press the Tab key until you hear "Mobile, primary navigation," and press Enter.
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Press Ctrl+F6 until you hear "Secondary navigation," then press the Tab key until you hear "Mobile Device Mailbox Policies," and press Enter.
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Press the Tab key until you hear the name of the first policy in the table, followed by the date it was last modified, and the number of policies in the table.
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Press the Down arrow key until you hear the name of the policy you want to edit, then press the Up arrow key once. You hear: "Not selected." Press Spacebar to select the row.
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Press Shift+Tab until you hear "Delete," and press Enter.
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You are asked to confirm the deletion. Press the Tab key until you hear "Yes," and press Enter.
See also
Use a screen reader to add a new mail contact in the Exchange admin center
Use a screen reader to identify your admin role in the Exchange admin center
Use a screen reader to add a new room mailbox in the Exchange admin center
Technical support for customers with disabilities
Microsoft wants to provide the best possible experience for all our customers. If you have a disability or questions related to accessibility, please contact the Microsoft Disability Answer Desk for technical assistance. The Disability Answer Desk support team is trained in using many popular assistive technologies and can offer assistance in English, Spanish, French, and American Sign Language. Please go to the Microsoft Disability Answer Desk site to find out the contact details for your region.
If you are a government, commercial, or enterprise user, please contact the enterprise Disability Answer Desk.
