Text predictions unexpectedly become unavailable and are missing in Outlook options

Last Updated: September 27, 2024

ISSUE

When you write email text in Outlook Desktop you expect to see suggested text but this feature has stopped working.   

When you check the Outlook settings the Show text predictions while typing option is missing: 

1. While you're writing an email message, go to File > Options > Mail.

2. Under Compose messages, make sure the Show text predictions while typing box is checked.

For more about Text Predictions in Outlook, please see Editor text predictions in Outlook.

STATUS: FIXED

Text Predictions fixes for Current Channel and Monthly Enterprise Channel were completed in April 2023.

Text Predictions are not available in Semi-Annual Enterprise Channel (Preview) or Semi-Annual Enterprise Channel.  

If you need to use the feature you can switch Office to Current Channel or Monthly Enterprise Channel. Two options for switching Office Channels:

1. Run a registry key that switches the channel. For more information, go to Use a registry command to install Microsoft 365 Insider on Windows devices. After you run the registry key, restart Outlook then click File, Office Account, Update Options, Update Now.

2. Use the Office Deployment Tool to change channels. For more information, go to Change the Microsoft 365 Apps update channel for devices in your organization.

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