Last Updated: December 06, 2018
ISSUE
Starting in September 2018 some Outlook users with AOL accounts found that email stopped syncing. This issue is caused by a change in the AOL service. Please contact AOL to report this issue and ask that it be investigated further.
STATUS: FIXED
As of November 2018 AOL has confirmed that the issue is fixed.
Workaround:
For most affected users renaming or removing folders under the Inbox mitigates the issue.
Method 1: Rename folders (recommended method)
-
Open Outlook and make note which folders are under the Inbox
-
Close Outlook
-
Go to https://www.aol.com and log into web mail
-
Rename each folder under the Inbox folder (e.g. for a folder named “Recipes” rename it to “Recipes1”)
-
Launch Outlook, allow a few minutes to allow sync to complete before confirming if the issue is now resolved
Method 2: Create new folders and move mail
-
Open Outlook and make note which folders are under the Inbox
-
Close Outlook
-
Go to https://www.aol.com and log into web mail
-
Create one or more new folders and move the email that is under the Inbox folder to these folders
-
Make sure you get all your email moved before removing the old folders. After deleting the folders, the email that was in them may not be recoverable.
-
-
In web mail delete the folders that are listed under the Inbox in Outlook
-
Launch Outlook, allow a few minutes to allow sync to complete before confirming if the issue is now resolved
More Resources
![Icon Experts (brain, gears)](https://support.content.office.net/en-us/media/ee188ecd-f93d-4573-9b01-e11973de3e9a.png)
Ask the experts
Connect with experts, discuss the latest Outlook news and best practices, and read our blog.
![Icon Community](https://support.content.office.net/en-us/media/f9cd8fac-e1df-4bd7-9f76-0098e0e77d7e.png)
Get help in the community
Ask a question and find solutions from Support Agents, MVPs, Engineers, and Outlook users.
![Icon feature request (light bulb, idea)](https://support.content.office.net/en-us/media/4c746d07-a10c-46f3-afe5-17a8f9628ccc.png)
Suggest a new feature
We love reading your suggestions and feedback! Share your thoughts. We're listening.