Office error "The products we found in your account can't be used to activate"

This error can appear when you try to activate Office that's pre-installed on a new device but hasn't been updated to recognize Office 2019 product keys.

If you're using a new Office 2019 product key, here are two ways to fix this issue:

• Update Office using the steps in Install Office updates and then try again

• Install Office 2019 using the steps in Download and install or reinstall Office on a PC or Mac

This message can also appear when Microsoft 365 apps are pre-installed with your new device, but the Office products you own don't include the same apps. For example:

• Outlook isn't included with Office Home & Student

• Publisher isn't included with Office Home & Business

• Access isn't included with Office Home & Student or Office Home & Business

If you want to use an Office app that's not included with the Office products you own, here are some options:

• Buy the individual app from the Microsoft Store

• Upgrade to Microsoft 365 or start a Microsoft 365 trial

  Buy or try Microsoft 365