Microsoft 365 group users may be unable to view or access group calendars and email messages in Outlook Desktop

Last Updated: April 25, 2023

ISSUE

After updating to Outlook Version 2303 (Build 16227.20212) Users may be unable to view or access Microsoft 365 group calendars and email messages in Outlook Desktop. 

Affected users are part of a Microsoft 365 group. Some affected users may also notice that impact self-resolves after some time, although impact may also reoccur at a later time. These users may also be unable to perform one or more of the following actions in the Outlook desktop client:

• Add or access the group mailbox

• Add or access the group calendar

• Add, remove, or edit group members

• Change mail items, such as marking as read, archive, or moving email to other folders

STATUS: FIXED

This issue is fixed in Outlook Desktop Version 2304 Build 16327.20214. You can install the update by clicking File > Office Account > Update Options > Update Now. Tenant Admins can also refer to the Service Health Dashboard for updates for incident EX540503.  

Previous workarounds:

To temporarily workaround the issue use one of the following:

• Use Outlook Web Access (OWA) to use the Groups feature

• Revert to the Outlook Desktop build prior to the issue occurring, build 16130.20332. You can use ODT steps, How to revert to an earlier version of Office or by following the steps below.

To revert to the prior build, do the following: 

1. Open a Command Prompt (Run as Administrator).

2. Type/paste the following commands and press Enter after each:
   
   cd %programfiles%\Common Files\Microsoft Shared\ClickToRun   
   
   officec2rclient.exe /update user updatetoversion=16.0.16130.20332

3. In the backstage, disable Updates (File, Office Account, Update Options, Disable Updates).

4. Set a reminder on your calendar for May 9, 2023, to remember to re-enable updates. The fix should be out sooner, but May 9 is Patch Tuesday, and the fix will be in this update.

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See Also

Fixes or workarounds for recent issues in Outlook for PC