Applies ToOffice for business Office 365 Small Business Microsoft 365 admin Office 365 operated by 21Vianet Outlook.com

Important: Microsoft removed the ability to add new accounts to Outlook on the web using the Connected accounts feature in September 2018.​

  • You can't connect new accounts after September 15, 2018.

  • Accounts that were connected before September 15, 2018, continued to sync as usual until October 30, 2018.

  • After October 30, 2018, all connected accounts stopped syncing email. 

  • On November 15, 2018, the Connected accounts option (Settings > Mail > Accounts) will be removed from Outlook on the web.

  • Email that has already synced will continue to appear in your inbox unless you remove it manually.​

Notes: To continue seeing email from other accounts:

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Find solutions to common problems or get help from a support agent.