Applies ToOutlook for Microsoft 365

Last Updated: October 30, 2024

ISSUE

When you select text in a classic Outlook email and then use the copy shortcut Ctrl+C, Outlook may hang or freeze.   

The issue is primarily seen with the following conditions: 

  1. This issue is being reported on Current Channel Version 2409 (Build 18025.20096) or higher.

  2. The issue happens when using languages with an IME (Input Method Editor).

STATUS: WORKAROUND

The Outlook Team is investigating this issue. We will update this topic once we get more information about mitigations or fix status. 

To work around the issue use either of the following workarounds: 

  1. Configure Windows to revert to a previous version of IME. For more information, please go to Revert to a previous version of an IME (Input Method Editor).

  2. Revert Outlook to a build before Version 2409. Use Update History for available builds. For more information, please go to Update history for Microsoft 365 Apps To revert Office to Version 2408, do the following:

    1. Open a Command Prompt in Administrator context.

    2. Type or paste the two commands into the Command Prompt window and press Enter after each:cd %programfiles%\Common Files\Microsoft Shared\ClickToRun officec2rclient.exe /update user updatetoversion=16.0.17928.20156

Related Topics

Input Method Editors (IME)

More Resources

Icon Experts (brain, gears)

Ask the experts

Connect with experts, discuss the latest Outlook news and best practices, and read our blog.

Outlook Tech Community

Icon Community

Get help in the community

Ask a question and find solutions from Support Agents, MVPs, Engineers, and Outlook users.

Outlook Forum on Answers

Icon feature request (light bulb, idea)

Suggest a new feature

We love reading your suggestions and feedback! Share your thoughts. We're listening.

Find out how

See Also

Fixes or workarounds for recent issues in classic Outlook for Windows

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.