Act as a delegate or delegator in Skype for Business
Applies ToSkype for Business Skype for Business Basic Skype for Business for Mac Skype for Business Online Skype for Business Online operated by 21Vianet

You’ve been assigned as a delegate to manage calls on behalf of someone else, whose name is on the alert you received. Skype for Business automatically creates a group in your Contacts list. You may be assigned to receive calls on behalf of or in addition to the person who assigned you as a delegate.

If you no longer need to be a delegate, contact the person who delegated you and ask to be removed from the delegate list. Only delegates that your support team has enabled for Skype for Business can make and answer calls on behalf of someone else.

Answer a call as a delegate

  1. The incoming call alert shows that the call is for the person who assigned you as a delegate.

  2. You can answer the call by clicking anywhere in the alert.

  3. To redirect the call, select Options, then pick one of the choices:

    • Send the call to the Voice Mail of the person who assigned you as a delegate.

    • Redirect to one of your own published numbers, such as mobile or home.

    • Select Reply by IM to start an instant message with the caller.

    • Select Set to Do Not Disturb to redirect the call to voicemail and avoid receiving more calls.

Make a call as a delegate

  1. On the Skype for Business main window, in your contacts list, hover over the photo of the person you want to call.

  2. Select the drop-down arrow next to the Call button.

  3. In the drop-down list, you’ll see the options to make the call for yourself or the person who assigned you as a delegate. Example:

    • For Myself

    • For Sean Chai

  4. Hover over their name, (ex. Sean Chai) and select the number you want to call, or select New Number to enter a new number.

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