About the Microsoft Support and Recovery Assistant

CRM Online Configuration

EventLogs

Application

MsiInstallerEvents.log  (MSIInstaller)

EventLogs

Application

MSCRMAddinEvents.log  (MSCRMAddin)

EventLogs

Application

OutlookEvents.log  (Outlook)

Registry

CurrentUser\SOFTWARE\Microsoft\MSCRMClient

MSCRMClient_HKCU.reg.log

Registry

LocalMachine\SOFTWARE\Microsoft\MSCRMClient

MSCRMClient_HKLM.reg.log

FilePath

crm{MajorversionMinorversion}clientconfig.log

FilePath

crm{MajorversionMinorversion}clientmsi.log

FilePath

crmsetup.log

FilePath

ConfigUsingSaRA.log

Office Activation

EventLogs

Application

(MsiInstaller), {randomGUID}.log

EventLogs

Application

EventCode=2011 (Microsoft Office), {randomGUID}.log

EventLogs

LogFile='OAlerts'

(Microsoft Office Alerts), {randomGUID}.log

Registry

LocalMachine\SOFTWARE\Microsoft\Office\15.0\ClickToRun\Configuration

{randomGUID}.log

Registry

LocalMachine\SOFTWARE\Microsoft\OfficeSoftwareProtectionPlatform

Registry

LocalMachine\SOFTWARE\Microsoft\Office\15.0\ClickToRun\Configuration

Registry

LocalMachine\SOFTWARE\Microsoft\Office\15.0\ClickToRun\propertyBag

Registry

LocalMachine\SOFTWARE\Microsoft\Office\15.0\Common\Licensing

Registry

CurrentUser\Software\Microsoft\Office\15.0\Common\Licensing

Registry

CurrentUser\Software\Microsoft\Office\15.0\Common\Licensing\OlsToken

Registry

CurrentUser\Software\Microsoft\Office\15.0\Common\General\

Registry

CurrentUser\Software\Microsoft\Office\15.0\Registration\

Registry

CurrentUser\Software\Microsoft\Office\15.0\Registration\{Environment.MachineName}

Registry

{GetCurrentUserSid()}\Software\Microsoft\Office\15.0\Registration\{Environment.MachineName}

FilePath

%CommonApplicationData%\Microsoft\Office\Heartbeat\

HeartbeatCache.xml

AllProductKeyStatus

{randomGUID}.log

InstalledProductKeyStatus

{randomGUID}.log

FilePath

%windows%\%temp% where fileName.EndsWith(".log") and (fileName.Contains(Environment.MachineName) or fileName.Contains("c2rintegrator") or fileName.Contains("firefly")

{randomGUID}.log

Office Setup

FilePath

%LocalAppData%\Temp

{Environment.MachineName}-*-*.log or  files beginning with "officec2rclient.exe" as case insensitive

FilePath

%Windir%\Temp

{Environment.MachineName}-*-*.log or  files beginning with "officec2rclient.exe" as case insensitive

Office Activation

_dlicenseinfo.txt

_InstallDump.txt

_licenseDiag.err

_systemInfo.txt

_taskListPost.txt

_taskListPre.txt

aria-debug-18704.log

FilePath

%localappdata%\temp\{randomGUID}

OfficeActivationLogs.zip and * from Temp folder

Key: where * = all files

Registry

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun\Configuration

C2R_Config

Registry

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun\Configuration\15.0

C2R_Config_15

Registry

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun\Configuration\16.0

C2R_Config_16

Registry

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun\ProductReleaseIDs

C2R_ProductReleaseID

Registry

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\OfficeSoftwareProtectionPlatform

OfficeSoftwareProtectionPlatform

Registry

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0\ClickToRun\Configuration

C2R_15_Config

Registry

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0\ClickToRun\propertyBag

C2R_15_ProductBag

Registry

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0\Common\Licensing

C2R_15_Licensing

Registry

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\OfficeSoftwareProtectionPlatform

OfficeSoftwareProtectionPlatform

Registry

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\15.0\ClickToRun\Configuration

Wow6432Node_15_Config

Registry

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\15.0\ClickToRun\propertyBag

Wow6432Node_15_propertybag

Registry

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\15.0\Common\Licensing

Wow6432Node_15_Licensing

Registry

HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\Licensing

HKCU_15_Licensing

Registry

HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\Licensing\OlsToken

HKCU_15_OlsToken

Registry

HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\General\

HKCU_15_General

Registry

HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Registration\

HKCU_15_Registration

Registry

HKEY_CURRENT_USER\Software\Wow6432Node\Microsoft\Office\15.0\Common\Licensing

HKCU_Wow6432Node_15_Licensing

Registry

HKEY_CURRENT_USER\Software\Wow6432Node\Microsoft\Office\15.0\Common\Licensing\OlsToken

HKCU_Wow6432Node_15_OlsToken

Registry

HKEY_CURRENT_USER\Software\Wow6432Node\Microsoft\Office\15.0\Common\General\

HKCU_Wow6432Node_15_General

Registry

HKEY_CURRENT_USER\Software\Wow6432Node\Microsoft\Office\15.0\Registration\

HKCU_Wow6432Node_15_Registration

Registry

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\16.0\ClickToRun\Configuration

C2R_16_Config

Registry

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\16.0\ClickToRun\propertyBag

C2R_16_ProductBag

Registry

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\16.0\Common\Licensing

C2R_16_Licensing

Registry

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\16.0\ClickToRun\Configuration

Wow6432Node_16_Config

Registry

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\16.0\ClickToRun\Configuration

Wow6432Node_16_propertybag

Registry

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\16.0\Common\Licensing

Wow6432Node_16_Licensing

Registry

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Licensing

HKCU_16_Licensing

Registry

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Licensing\OlsToken

HKCU_16_OlsToken

Registry

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\General\

HKCU_16_General

Registry

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Registration

HKCU_16_Registration

Registry

HKEY_CURRENT_USER\Software\Wow6432Node\Microsoft\Office\16.0\Common\Licensing

HKCU_Wow6432Node_16_Licensing

Registry

HKEY_CURRENT_USER\Software\Wow6432Node\Microsoft\Office\16.0\Common\Licensing\OlsToken

HKCU_Wow6432Node_16_OlsToken

Registry

HKEY_CURRENT_USER\Software\Wow6432Node\Microsoft\Office\16.0\Common\General\

HKCU_Wow6432Node_16_General

Registry

HKEY_CURRENT_USER\Software\Wow6432Node\Microsoft\Office\16.0\Registration

HKCU_Wow6432Node_16_Registration

OneDrive Troubleshooter

Registry

LocalMachine\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers

IconOverlay_HKLM.reg

Registry

LocalMachine\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers

IconOverlayWOW_HKLM.reg

Registry

CurrentUser\SOFTWARE\Microsoft\OneDrive

OneDrive_HKCU.reg

FilePath

%localappdata%\Microsoft\OneDrive\logs\{*Business* in any subfolders}

* and  NOTE: excluding obfuscationstringmap.txt

Key: where * = all files

FilePath

%localappdata%\Microsoft\OneDrive\Settings\{*Business* in any subfolders}

healingItems.txt

FilePath

%localappdata%\Microsoft\OneDrive\setup\logs\{any subfolders}

* and   NOTE: excluding obfuscationstringmap.txt

Key: where * = all files

Outtlook Scenarios

FilePath

%localappdata%\temp\Outlook Logging

for every .etl file: *.etl and {file name of binary etl file without extension}_timber.xml, {randomGUID}-HR.txt

Registry

Registry Hive == CurrentUser; Major version 12 and 14:
Subkey == Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles;
Major version 15 or greater:
Subkey == Software\Microsoft\Office\{major version}.0\Outlook\Profiles   Running Reg.exe export command

{randomGUID}_OutlookProfile.txt

Registry

LocalMachine\SOFTWARE\\Wow6432Node\\Microsoft\\Office\\Outlook\\Addins  and enumerate all system addins  CurrentUser\Software\\Microsoft\\Office\\Outlook\\Addins and enumerate all current user addin

{randomGUID}_AddIns.txt

FilePath

%localappdata%\temp\Outlook Logging

for every .etl file: *.etl and {file name of binary etl file without extension}_timber.xml, {randomGUID}-HR.txt

Outlook Expert Experience (OffCAT)

FilePath

If user is authenticated

ConfigurationDetails_{CorrelationId}.json and ConfigurationDetails_{CorrelationId}.html from OffCatDataCollectionAction and  API_Results.{date timestamp}.log

FilePath

If user is not authenticated

ConfigurationDetails_{CorrelationId}.html from OffCatDataCollectionAction and  OffCAT API_Results.{date timestamp}.log

Skype for business Sign-in

FilePath

if Skype version installed == 2016  %LocalAppData%\\microsoft\Office\16.0\Lync\Tracing   else  %LocalAppData%\microsoft\Office\15.0\Lync\Tracing

files at that location with name containing "SigninTelemetryLog.xml"

RoiScan Full

FilePath

%localappdata%\temp\{Random GUID}\RoiScan.vbs

if (LocalizationKey == "OfficeSignInScenario")   %localappdata%\temp\OfficeSignIn.log.zip  else  %localappdata%\temp\RoiScan.log.zip, {machinename}_Roiscan.log, {machinename}_roiscan.xml

Office VNextDiag

File Path

%localappdata%\temp

vNextDiag.ps1.zip, vNextDiag_SaRA_Output.txt