Applies ToOutlook 2021 Outlook 2019 Outlook 2016

Last Updated: Feb 12, 2019

ISSUE

When you search in Outlook the following error occurs:

  • "Outlook cannot perform the search."

Note: This only occurs if Outlook is on Windows Server 2016 Terminal Server or Windows Server 2016 Remote Desktop Server.

This issue may occur after installing the following Windows Update:

KB 4467684: November 27, 2018—KB4467684 (OS Build 14393.2639)

STATUS: FIXED

The issue is fixed in the Windows 10 February Public Update KB 4487026

If you cannot install the update right away you can fix it using this workaround:

As a workaround, you can open your Windows command prompt, type sfc /scannow, press Enter and restart Outlook to alleviate the symptoms.

More Resources

Icon Experts (brain, gears)

Ask the experts

Connect with experts, discuss the latest Outlook news and best practices, and read our blog.

Outlook Tech Community

Icon Community

Get help in the community

Ask a question and find solutions from Support Agents, MVPs, Engineers, and Outlook users.

Outlook Forum on Answers

Icon feature request (light bulb, idea)

Suggest a new feature

We love reading your suggestions and feedback! Share your thoughts. We're listening.

Find out how

See Also

Fixes or workarounds for recent issues in Outlook for Windows

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Find solutions to common problems or get help from a support agent.