How to get a refund on a Microsoft subscription

Get help refunding your Microsoft 365 subscription

Use our self-help tool below to guide you through the right steps.

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Thinking of cancelling a Microsoft 365 Basic, Personal or Family subscription? You can request a call-back from a support agent who can help, or learn how to switch to another plan that better meets your needs.

Request call-back

Sign in to cancel your Microsoft 365 subscription yourself

To check refund eligibility on a Microsoft 365 Basic, Personal or Family subscription you purchased from Microsoft, you will need to cancel it first.

Follow the steps to cancel the subscription:

1. Go to the Subscriptions page of the Microsoft account used to purchase your subscription.
   Sign in

   Notes: 

   • It's important to sign in using the account which purchased the subscription.

   • If you purchased a Microsoft subscription from Google Play or the Apple app store, contact their customer support for cancellation or refund.

   • If you cancel a subscription in Canada, Denmark, Finland, Germany, Israel, Korea, Netherlands, Poland, Portugal or Turkey, you may be entitled to a prorated refund. Learn more.

2. Find your subscription and select Manage.

   Note: If you see Turn on recurring billing instead of a link that says Manage, this means your subscription is already set to expire on the date shown and you won't be automatically charged after this date. There's nothing further to do at this time and you can continue to use the product until the subscription expires.

3. On the next page, select Cancel

   Notes: 

   • The option might say Upgrade or Cancel, depending on your subscription.

   • If you don't see an option to Cancel but instead see a link that says Turn on recurring billing, this means your subscription is already set to expire on the date shown and you won't be automatically charged after this date. There's nothing further to do at this time, and you can continue to use the product until your Microsoft 365 subscription expires.

4. Scroll through and follow the instructions on the page to proceed with cancellation. To view our complete cancellation policy, see Microsoft Store Terms of Sale.

   Caution: If you cancel a Microsoft 365 Basic or Microsoft 365 Personal subscription, your storage allowance will revert to 5GB of cloud storage, which includes your OneDrive and Outlook.com attachments, and 15GB of Outlook.com storage. 
   
   If you cancel a Microsoft 365 Family subscription, all the people you shared your subscription with will also have their storage allowances reduced, as well as losing other subscription benefits.
   
   If you or people you shared a subscription with have used more than the free allowance:

   • You won’t be able to upload, edit, or sync new files (such as Camera Roll) to your OneDrive,

   • You will not be able to send or receive email in Outlook.com.

   • After 12 months, we may delete your OneDrive and all files within it.

   • Learn more about​​​​​​​ Microsoft storage quotas.

Need more help?

Contact Support

For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option.