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Encarta Solution Center
Top issues
Top issues
You receive an error message or the Setup program stops responding when you install Games for Windows
How to perform a clean boot procedure to prevent background programs from interfering with a game or a program that you currently use
Frequently asked questions about how to activate Games for Windows, Streets and Trips, and MapPoint
How-to
How-to
You cannot find Office programs after you install Student or Encarta
How to copy the Encarta CD-ROM to the hard disk
Error messages
Error messages
You cannot use the online features in Student or in Encarta
"Microsoft Encarta 2007 stopped the operation"
"The Shockwave animation player is not installed on your system" error message or Encarta starts with a blank screen
Encarta: The Help screen is displayed when you click "Read Aloud"
Troubleshooting
Troubleshooting
You receive an error message or the Setup program stops responding when you install Games for Windows
How to perform a clean boot procedure to prevent background programs from interfering with a game or a program that you currently use
Frequently asked questions about how to activate Games for Windows, Streets and Trips, and MapPoint
The clip does not play when you try to play a video clip in Encarta
Contacts
Contacts
Encarta 2007: Contact a support professional by e-mail, online, or phone
Encarta Premium 2007: Contact a support professional by e-mail, online, or phone
Encarta Premium 2008: Contact a support professional by e-mail, online, or phone
Encarta Premium 2009: Contact a support professional by e-mail, online, or phone
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Last Review : July 30, 2009
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