Article ID: 968136 - Last Review: March 18, 2009 - Revision: 3.8

How to fix incompatibility problems between Internet Explorer 8 and the Google Toolbar

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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Problem description

Internet Explorer 8 is in a special no-add-ons mode so that you can fix a compatibility problem with Google Toolbar:
This incompatibility will cause Internet Explorer 8 to stop responding or crash.

RESOLUTION

To fix this incompatibility, you have two options.

Option 1: Update to the latest Google Toolbar

To update to the latest Google Toolbar, follow these steps:
  1. Visit the Google Toolbar site to download and install the latest version of the Google Toolbar. This will resolve this issue. Click the following link to visit the Google Toolbar Web site:

    Download the Google Toolbar now (http://toolbar.google.com/T5/intl/en/index.html)

  2. Close all Internet Explorer windows after you install the update.

Option 2: Disable the Google Toolbar

To disable the Google Toolbar, follow these steps:
  1. Close all Internet Explorer windows.
  2. Open a new Internet Explorer window. You will see a dialog informing you that the ‘Google Toolbar' add-on can cause Internet Explorer to crash or to stop responding.
  3. Click Always open Internet Explorer without this add-on.
After you do this, Internet Explorer 8 will not load the Google Toolbar when it starts.

REFERENCES

For more information on browser add-ons, refer to these Microsoft Web sites:

APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Enterprise N
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Home Premium N
  • Windows 7 Professional
  • Windows 7 Professional N
  • Windows 7 Starter
  • Windows 7 Starter N
  • Windows 7 Ultimate
  • Windows 7 Ultimate N
  • Windows Internet Explorer 8
Keywords: 
kbaddin kb3rdparty kbsurveynew kbprb KB968136
 

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